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Privacy Policy

 

Privacy Notice and Cookies Policy – Kiora Marketing

Welcome to the Kiora Marketing ("we", "us", "our") Privacy Notice and Cookies Policy.

We respect your privacy and are committed to protecting your personal data. This Privacy Notice will inform you about how we look after your personal data when you visit our website or interact with us through any channel (including email, telephone, SMS/MMS, or social media), regardless of your location. It also informs you about your privacy rights and how the law protects you.

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Purpose of This Privacy Notice

This Privacy Notice aims to give you information on how we collect and process your personal data, including any data you may provide when you:

  • Use our website or services

  • Sign up to our newsletter

  • Purchase a product or service

  • Opt in to receive SMS or email communications

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with any other privacy or fair processing notice we may provide so that you are fully aware of how and why we are using your data.

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Contact Details

This website is owned and operated by Kiora Marketing.

Registered Address: Kiora Marketing, 15 Lynton Road, Hucclecote, Gloucester, GL3 3HX

Email: info@kioramarketing.com
Office Hours: Monday to Friday, 9:00am to 5:30pm (GMT)

You have the right to make a complaint to the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk). However, we would appreciate the chance to resolve your concerns first, so please contact us directly.

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Controller

Kiora Marketing is the controller and responsible for your personal data. We have appointed a data privacy manager who oversees questions relating to this policy. Contact details are above.

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Changes to the Privacy Notice

We may update this policy from time to time. Please review it regularly. It is also important that the personal data we hold about you is accurate and up to date. Please inform us of any changes.

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Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share your data. We are not responsible for their privacy statements. Please read their privacy notices.

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Social Media Platforms

Engagement on social media platforms is subject to their respective privacy policies. We will never ask for sensitive personal information via social media. Users should contact us directly via telephone or email for such matters.

We may use social sharing buttons on our site. Use these at your discretion. Platforms may track your activity through your account.

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Shortened Links in Social Media

We may share shortened URLs on social media. Exercise caution when clicking links. We do not accept liability for any harm caused by accessing malicious or altered URLs.

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The Data We Collect About You

We collect personal data, which means any information that can identify you. This includes:

  • Identity Data: First name, last name, title, date of birth, gender

  • Contact Data: Address, email, phone numbers

  • Employment Data: Name, contact, LinkedIn profile, education, work history, eligibility for roles

  • Technical Data: IP address, browser, OS, device identifiers

  • Profile Data: Interests, preferences, survey responses

  • Usage Data: Website interactions, traffic logs

  • Marketing & Communications Data: Preferences for marketing and communication

We also collect aggregated and anonymised data for analytics.

We do not collect any special categories of personal data (e.g., health, race, sexual orientation, political opinions).

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How We Collect Your Data

  • Directly from you: Through forms, sign-ups, applications, and correspondence.

  • Automatically: Through cookies, server logs, and tracking technologies.

  • Third Parties: Via social media, analytics providers, and partners.

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How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly:

  • To perform a contract with you

  • To provide services or information

  • To comply with legal or regulatory obligations

  • For our legitimate interests (e.g., business management, marketing)

We may also process your data if you give explicit consent, especially for marketing.

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Text/SMS Messaging Compliance (A2P)

SMS Consent and Opt-In

When you opt in to receive SMS/MMS communications, you consent to receive recurring messages, including:

  • Marketing and promotional messages

  • Service updates

  • Transactional information

Consent is never a condition of purchase. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for more information.

We store:

  • Your mobile phone number

  • Message interaction and delivery data

  • Opt-in/opt-out preferences

We use this data to deliver relevant content, monitor campaign effectiveness, and ensure compliance with laws such as the Telephone Consumer Protection Act (TCPA) in the US and UK GDPR/PECR in the UK.

Third-party providers (e.g., SMS delivery platforms) are contractually required to protect your data and only process it on our behalf.

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Opting Out

You can opt out of SMS communications at any time by replying STOP or by contacting us. This does not affect service-related communications.

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Email Newsletter

We only send newsletters to users who opt in. Subscriptions are compliant with UK PECR and US CAN-SPAM laws.

You can unsubscribe via the link in every email or by contacting us directly. Email campaigns may include tracking features for open rates, link clicks, etc., to improve future communication.

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Marketing Preferences

You will receive marketing communications from us if you have:

  • Requested information

  • Purchased services

  • Subscribed voluntarily

You can opt out at any time via email, SMS reply, or contacting us.

We will obtain explicit opt-in consent before sharing your data with third parties for marketing.

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Change of Purpose

We only use your data for the purposes we collected it for unless we reasonably consider another use to be compatible. If we need to use your data for an unrelated purpose, we will notify you.

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Disclosure of Your Data

We may share your data with:

  • IT and service providers (e.g., Active Campaign, Google, SMS platforms)

  • Legal, financial, or professional advisers

  • Regulatory authorities if required

  • Buyers or partners in the event of a business transaction

All third parties must respect your data privacy and only use your data per our instructions.

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International Transfers

Some of our third-party providers are located outside the UK/EEA. We ensure appropriate safeguards, such as:

  • Transfers to countries deemed to have adequate protection

  • Contracts including Standard Contractual Clauses (SCCs)

Please contact us for more information about specific transfers.

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Data Security

We implement robust security measures to protect your data from loss, misuse, unauthorised access, or disclosure. Access is limited to those with a business need and under confidentiality obligations.

In the event of a breach, we will notify you and relevant authorities when legally required.

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Data Retention

We retain your data only as long as necessary. Retention periods depend on:

  • Legal requirements

  • Business needs

  • Type and sensitivity of data

You can request deletion or anonymisation in some cases.

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Your Legal Rights

You have the right to:

  • Request access to your data ("data subject access request")

  • Correct or update your personal data

  • Request erasure of your data

  • Object to or restrict processing

  • Request data transfer (portability)

  • Withdraw consent

No fee is required unless the request is excessive. We may need to verify your identity before processing your request. We aim to respond within one month.

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Cookies

Our website uses cookies to:

  • Improve user experience

  • Enable key site functionality

  • Track website analytics

  • Provide personalized content

We use:

  • Strictly necessary cookies (essential site features)

  • Performance cookies (analytics)

  • Functionality cookies (remember preferences)

  • Targeting cookies (advertising and remarketing)

Third-party cookies from providers such as Google, Facebook, LinkedIn, Twitter, and Mailchimp may also be used. Each has its own privacy policy:

You can block cookies via your browser settings, but this may affect site functionality.

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